Refund Policy

Returns

Golf Clubs/Bags

Stix Golf will happily accept returns for any reason so long as the return complies with the following conditions. Customers are responsible for the cost of the return shipping label, to be deducted from the balance of the return, and:

  • Stix return policy allows 30 days for returns and exchanges from the date of receipt. Using the provided pre-paid return label, the return shipment must be dispatched within the 30 day window. 
  • A maximum of five (5) clubs have been used on a turf mat or non-abrasive surface. We suggest using a wood, short and long iron, wedge, and the putter. Clubs returned must be returned in lightly used, reasonable condition. Clubs with extensive use, damage caused by mis-use or non-golf related damage will be ineligible for return.
  • Any adjustments made to clubs post purchase including, but not limited to: painting, re-shafting, re-gripping, or alteration of loft/lie voids return and/or exchange eligibility & warranty policy.
  • Partial refunds and/or store credit may be provided in the event of significant use, damage, or in situations in which the clubs do not meet the conditions as stated above. 

Domestic Returns/Exchanges: Please see the return portal here. A label will be provided and the customer will be required to arrange their own shipping. 

International returns: see details here.

Upon receipt at Stix HQ, the items will be processed and evaluated. Returns approved for refund will be processed within 30 days post receipt & inspection. The cost of the shipping label will be deducted from the balance of the refund. No shipping label costs will be applied to exchanges. 

Note: Stix is not liable for packages lost, stolen or damaged during return transit. For items lost, stolen or damaged during transit, Stix will not issue refunds or will issue partial refunds based on the condition of the items upon receipt post evalutation.

For support, please contact us at orders@stix.golf.

Clearance, Lightly Used &/or Pre-Owned 

Stix Golf Co clearance, lightly used and/or pre-owned items are considered Final Sale and cannot be returned or exchanged, and are ineligible under Stix Warranty Policy.

If you received an incorrect item on your lightly used or preowned order, reach out to support at orders@stix.golf. Stix Golf will send a return label for customers to send the incorrect item back. Due to limited product availability, Stix Golf will either send the correct item at no additional charge or offer a full refund for the original order upon the full return of your order.

Golf Balls

Stix Golf Balls are eligible for return/exchanges, however must be unused and unopened with original packaging intact. 

Once returns are received and accepted, refunds will be processed. Shipping costs will not be refunded, and are deducted from the balance of the refund issued. International duties and/or import taxes are non-refundable. We will notify you once refunds are processed through email.

GEAR: Towel, Gloves, Belts, Hats, Multi-Tool, etc)

Stix Golf Gear (Towel, Gloves, Belts, Hats, Multi-Tool, etc) are eligible for exchanges (size or style) or return for store credit only. Store credit will be issued via Stix Gift Card issued to the email provided at the time of original purchase.

These items must be unopened, unused with original packaging intact. Items returned to Stix are subject to review upon receipt prior to issue of exchange or store credit, and can be declined based on conditions at time of receipt.

Shipping costs for wearable returns and exchanges are non-refundable.

*Please note that returns, refunds and trades processed through Affirm, AfterPay or Sezzle payment plans may take up to 30 days to appear on your balance.

For warranty replacements or support, please contact us at orders@stix.golf.

Gift Cards

Stix digital gift cards are refundable to the original payment method within 30 days and cannot be redeemed for cash. If products purchased with a gift card are returned, the credit will be applied to the gift card for the original amount used. Remaining balances, if applicable, will be applied to the original payment method. As a reminder, import taxes or duties paid are non-refundable.

Instances in which returns are marked for refund issuance to gift card using our return portal, this cannot be reversed and/or un-done once the refund is processed. If incorrectly selected, please reach out to our customer care before returning your shipment to orders@stix.golf

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of the return, or will provide an email notification of the refund to the original payment method. 

Partial refunds and/or store credit may be provided in the event of significant use, damage, or in situations in which the clubs do not meet the conditions as stated above. 

Upon approval, your refund will be processed and a credit will automatically be applied to your original method of payment. Expected processing time varies depending on the financial institution and/or method of payment to which the refund is processed.

Details will be provided at the time refunds are processed to the email address provided on the original order. Processing and the issue of refund can take up to 30 days post receipt of the return shipment. 

For support for refunds in progress, please contact us at orders@stix.golf.

Orders purchased for delivery within the US, if exported to another country do not qualify under US policies. 

Exchanges

If you need to exchange your purchase for another item on our site, please visit our return portal here. 

Customers within the US will have return shipping costs covered by Stix Golf. International customers will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

Depending on your location or shipping destination, and continued impacts to global logistics, shipping times may vary.

Pre-paid labels are provided by Stix Golf through our return portal or customer care team. For returns/exchanges that are shipped not using a provided label, Stix Golf cannot guarantee receipt of return shipments, and does not cover costs associated with lost, stolen or damaged items on return shipments.

Purchases made outside of Stix Golf or approved Retail partners are ineligible for returns, exchanges or warranty. This includes, but is not limited to: individual resale, non-partner purchases, etc.

Clearance, Lightly Used &/or Preowned items are final sale and ineligible for returns, exchanges or warranty. 

International Returns

Please see the international returns portal here. A return shipping label will be provided and the costs will be calculated based on the shipment, location and confirmed at the time of issuance. International orders refused post shipment, or returned due to refusal of payment of duties and/or taxes, will be subject to restocking fees and return shipping costs. 

Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy.

For international returns, Stix Golf will refund the value of the goods returned but will NOT refund the value of shipping or import taxes paid.

Once returns are received and accepted, refunds will be processed within 30 days of receipt and inspection. We will notify you once this has been completed through email.

If the order was delivered within the US and exported to another country, the return label cannot be provided by Stix Golf Co. Any and all costs (duties, taxes, shipping, etc) are responsible to the customer and are to be arranged by the shipper.

These shipments are not covered in the event of loss, theft or damage. 

 

Stix Golf Co clearance, lightly used and/or pre-owned items are considered Final Sale and cannot be returned or exchanged, and are ineligible under Stix Warranty Policy.

For purchases made through one of our retail or wholesale partners: Returns, exchanges and/or warranty replacements are subject to return &/or warranty policies per retailer.

Third-party purchases, individual resale, or purchases made outside of Stix Golf and/or Retail partners are ineligible for returns, exchanges or warranty support.