Refund Policy

Returns

Holiday Return Policy:  Items purchased from the Stix Golf Online Store that are received between November 1, 2021 and December 31, 2021, may be returned through January 31, 2022. Please note that all other terms and conditions provided in the Stix Golf Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 31, 2021 are subject to the Standard Return Policy.

Standard Return Policy:  Stix Golf will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and the clubs are returned in reasonable condition.

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Golf Clubs/Bags

Return shipping label will be provided by Stix Golf for domestic returns and the customer will be required to arrange their own shipping.

Balls/Hats/Apparel

Return shipping label will NOT be provided by Stix Golf. The customer will be required to arrange and pay for their own shipping.

Once returns are received and accepted, refunds will be processed. Expedited shipping costs paid at time of purchase will not refunded. We will notify you once this has been completed through email.

Gift Cards

Stix digital gift cards are refundable within 30 days and cannot be redeemed for cash. If products purchased with a gift card are returned, the credit will be applied to the gift card for the original amount used and the remainder, if applicable, will be applied to original payment method. 

International Returns

Shipping for international returns will be paid for by the customer.

For international returns, Stix Golf will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@stix.golf.

Black Friday Prices Guaranteed Refunds

If you purchase an item from Stix Golf Online Store after 11/12/21 at 12:00 PM and the price of the item goes lower than your purchase price prior to November 26, 2021, we will refund you for the difference between your purchase price and the lower price. Please email us at Hello@Stix.Golf to start the refund process. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@stix.golf.

Customers within the US will have return shipping costs covered by us. International customers will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.