Refund Policy

Returns

Stix Golf will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and the clubs are returned in reasonable condition. International returns: see details here.

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Golf Clubs/Bags

Stix Golf will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and the products are returned in reasonable condition.  Any adjustments made to clubs post purchase including, but not limited to, painting, re-shafting, re-gripping, or alteration of loft/lie voids return and/or exchange eligibility & warranty policy. 

Return shipping label will be provided by Stix Golf for domestic returns and the customer will be required to arrange their own shipping. 

Balls, Magnetic Towels

*Return shipping label will NOT be provided by Stix Golf. The customer will be required to arrange and pay for their own shipping.

Once returns are received and accepted, refunds will be processed. International and Expedited shipping costs will not be refunded. International duties and/or import taxes are non-refundable. We will notify you once refunds are processed through email.

Wearables: Gloves & Hats

Stix Golf Wearables (Gloves & Hats) are eligible for exchanges (size or style) or return for store credit only. Store credit will be issued via Stix Gift Card issued to the email provided at the time of original purchase.

All Wearables must be unused, unwashed and unworn with original packaging intact. Items returned to Stix are subject to review upon receipt prior to issue of exchange or store credit, and can be declined based on conditions at time of receipt.

Shipping costs for wearable returns and exchanges are non-refundable and the responsibility of the shipper.

*Please note that returns, refunds and trades processed through Affirm, AfterPay or Sezzle payment plans may take up to 30 days to appear on your balance.

For warranty replacements or support, please contact us at hello@stix.golf.

Gift Cards

Stix digital gift cards are refundable to the original payment method within 30 days and cannot be redeemed for cash. If products purchased with a gift card are returned, the credit will be applied to the gift card for the original amount used. Remaining balances, if applicable, will be applied to the original payment method. As a reminder, import taxes or duties paid are non-refundable.

International Returns

Shipping for international returns will be paid for by the customer. International orders refused post shipment, or returned due to refusal of payment of duties and/or taxes, will be subject to restocking fees and return shipping costs. 

Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy.

For international returns, Stix Golf will refund the value of the goods returned but will NOT refund the value of shipping or import taxes paid.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Upon approval, your refund will be processed and a credit will automatically be applied to your original method of payment. Expected processing time varies depending on the financial institution and/or method of payment to which the refund is processed. Details will be provided at the time refunds are processed to the email address provided on the original order.

For support for refunds in progress, please contact us at hello@stix.golf.

Exchanges

If you need to exchange your purchase for the same item, send us an email at hello@stix.golf. Please see our warrant policy for replacements due to damage or manufacturing defects. Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy.

Customers within the US will have return shipping costs covered by Stix Golf. International customers will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

Depending on your location or shipping destination, and continued impacts to global logistics, shipping times may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Stix Golf cannot guarantee receipt of return shipments, and does not cover costs associated with lost, stolen or damaged items on return shipments.