Refund Policy
Returns
Golf Clubs/Bags
Stix Golf will happily accept returns for any reason so long as the return complies with the following conditions. Customers are responsible for the cost of the return shipping label, to be deducted from the balance of the return, and:
- The request to return the product must be received within 30 days of receipt of the item.
- A maximum of five (5) clubs have been used on a turf mat or non-abrasive surface. We suggest using a wood, short and long iron, wedge, and the putter. Clubs returned must be returned in lightly used, reasonable condition. Clubs with damage caused by mis-use or non-golf related damage will be ineligible for return.
- Any adjustments made to clubs post purchase including, but not limited to: painting, re-shafting, re-gripping, or alteration of loft/lie voids return and/or exchange eligibility & warranty policy.
Domestic Returns: Please see the return portal here. A label will be provided and the customer will be required to arrange their own shipping. Return shipments dispatched using labels not provided by Stix that are lost, stolen, not delivered, etc are liable to the customer returning and will not be refunded.
Upon receipt at Stix HQ, the items will be processed and evaluated. Returns approved for refund will be processed within 2-3 weeks. The cost of the shipping label will be deducted from the balance of the refund. No shipping label costs will be applied to exchanges.
International returns: see details here.
Lightly Used &/or Pre-Owned Equipment
Stix Golf Co Lightly Used and/or Pre-Owned items are considered Final Sale and cannot be returned or exchanged. Our policies protect our customers’ lightly used and/or pre-owned club purchases from manufacturing defects within 6 months from date of receipt. Claims will be evaluated on a case by case basis.
If you received an incorrect item on your lightly used or preowned order, reach out to support at orders@stix.golf. Stix Golf will send a return label for customers to send the incorrect item back. Due to limited product availability, Stix Golf will either send the correct item at no additional charge or offer a full refund for the original order upon the full return of your order.
Balls, Magnetic Towels
*Return shipping label will NOT be provided by Stix Golf. The customer will be required to arrange and pay for their own shipping.
Once returns are received and accepted, refunds will be processed. International and Expedited shipping costs will not be refunded. International duties and/or import taxes are non-refundable. We will notify you once refunds are processed through email.
Wearables: Gloves, Belts & Hats
Stix Golf Wearables (Gloves, Belts & Hats) are eligible for exchanges (size or style) or return for store credit only. Store credit will be issued via Stix Gift Card issued to the email provided at the time of original purchase.
All Wearables must be unused, unwashed and unworn with original packaging intact. Items returned to Stix are subject to review upon receipt prior to issue of exchange or store credit, and can be declined based on conditions at time of receipt.
Shipping costs for wearable returns and exchanges are non-refundable and the responsibility of the shipper.
*Please note that returns, refunds and trades processed through Affirm, AfterPay or Sezzle payment plans may take up to 30 days to appear on your balance.
For warranty replacements or support, please contact us at hello@stix.golf.
Gift Cards
Stix digital gift cards are refundable to the original payment method within 30 days and cannot be redeemed for cash. If products purchased with a gift card are returned, the credit will be applied to the gift card for the original amount used. Remaining balances, if applicable, will be applied to the original payment method. As a reminder, import taxes or duties paid are non-refundable.
International Returns
Please see the international returns portal here. A return shipping label will be provided for $30. International orders refused post shipment, or returned due to refusal of payment of duties and/or taxes, will be subject to restocking fees and return shipping costs. Return shipments dispatched using labels not provided by Stix that are lost, stolen, not delivered, etc are liable to the customer returning and will not be refunded.
Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy.
For international returns, Stix Golf will refund the value of the goods returned but will NOT refund the value of shipping or import taxes paid.
Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.
For support for refunds in progress, please contact us at hello@stix.golf.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Upon approval, your refund will be processed and a credit will automatically be applied to your original method of payment. Expected processing time varies depending on the financial institution and/or method of payment to which the refund is processed. Details will be provided at the time refunds are processed to the email address provided on the original order. Processing and the issue of refund can take up to 30 days post receipt of the return shipment.
Note: Stix is not liable for packages lost, stolen or damaged during return transit. For items lost, stolen or damaged during transit, Stix will not issue refunds or will issue partial refunds based on the condition of the items upon receipt post evalutation.
For support for refunds in progress, please contact us at hello@stix.golf.
Exchanges
If you need to exchange your purchase for the same item, send us an email at hello@stix.golf. Please see our warranty policy for replacements due to damage or manufacturing defects. Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy.
Customers within the US will have return shipping costs covered by Stix Golf. International customers will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
Depending on your location or shipping destination, and continued impacts to global logistics, shipping times may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Stix Golf cannot guarantee receipt of return shipments, and does not cover costs associated with lost, stolen or damaged items on return shipments.
Purchases made outside of Stix Golf and/or Retail partners are ineligible for returns, exchanges or warranty. This includes, but is not limited to: individual resale, non-partner purchases, etc.