Shipping Policy


Stix Golf ("we" and "us") is the operator of (http://www.stix.golf) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Shipping Time

Please refer to the product page of the item you would like to order for the most accurate shipping times. These shipping times are estimates and could be delayed, we make every effort to deliver on these estimates are subject to delays. 

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you. If you would prefer to await restocking of the backordered before shipping your order, please contact us at hello@stix.golf.

2. Shipping Costs

Free shipping is offered on orders over $500 to the continental United States only. All other domestic shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer, and does not include international costs for duties & taxes unless included in checkout.

3. Returns

3.1 Return Due To Change Of Mind

Stix Golf will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item. International returns: see details here.

Need to start a return? Click Here

Golf Clubs/Bags

Stix Golf will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and the products are returned in reasonable condition.  

Return shipping label will be provided by Stix Golf for domestic returns and the customer will be required to arrange their own shipping. 

Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy. 

Balls, Magnetic Towels

Return shipping label will NOT be provided by Stix Golf. The customer will be required to arrange and pay for their own shipping.

Once returns are received and accepted, refunds will be processed. International and Expedited shipping costs will not be refunded. International duties and/or import taxes are non-refundable. We will notify you once refunds are processed through email.

Wearables: Gloves & Hats

Stix Golf Wearables (Gloves & Hats) are eligible for exchanges (size or style) or return for store credit only. Store credit will be issued via Stix Gift Card issued to the email provided at the time of original purchase.

All Wearables must be unused, unwashed and unworn with original packaging intact. Items returned to Stix are subject to review upon receipt prior to issue of exchange or store credit, and can be declined based on conditions at time of receipt.

Shipping costs for wearable returns and exchanges are non-refundable and the responsibility of the shipper.

*Please note that returns, refunds and trades processed through Affirm, AfterPay or Sezzle payment plans may take up to 30 days to appear on your balance.

For warranty replacements or support, please contact us at hello@stix.golf.

Gift Cards

Stix digital gift cards are refundable to the original payment method within 30 days and cannot be redeemed for cash. If products purchased with a gift card are returned, the credit will be applied to the gift card for the original amount used. Remaining balances, if applicable, will be applied to the original payment method. As a reminder, import taxes or duties paid are non-refundable.

 

3.2 International Returns

Shipping for international returns will be paid for by the customer.  International orders refused post shipment, or returned due to refusal of payment of duties and/or taxes, will be subject to restocking fees and return shipping costs. 

For international returns, Stix Golf will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.

Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy.

3.3 Warranty Returns

Stix Golf stands behind the quality and durability of our products. Our policies protect our customers’ purchases from manufacturing defects and will be evaluated on a case by case basis. If you have questions or concerns about your Stix Golf purchase please feel free to reach out to us at hello@stix.golf. 

Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy. 

For purchases made through one of our retail or wholesale partners: Returns, exchanges and/or warranty replacements are subject to return &/or warranty policies per retailer.

4. Delivery Terms

4.1  Transit Times: Domestic Shipments

Domestic shipments average shipment delivers within 2-7 days. Please refer to estimated transit provided during checkout.

4.2 Transit Times: International Shipments

Orders shipped internationally using UPS Worldwide Express average transit of 4 - 22 days. Transit varies depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Processing Times (Non-Holiday or Seasonal Peak):

Order dispatch averages 2 business days from payment of order. Our warehouse operates Monday - Friday during standard business hours, and closes for National holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address prior to dispatch.  Changes requested post shipment or during transit are subject to additional courier fees, paid by the requesting party. Stix is not liable and cannot guarantee delivery changes made post shipment or during transit.

4.5 P.O. Box Shipping

Stix Golf will ship to P.O. box addresses using USPS (postal services) only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to APO addresses using USPS. We are unable to use a courier for these shipments.

4.7 Items Out Of Stock

If an item is out of stock due to logistical delays, we will send partial shipments to ensure timely receipt of available items on the order placed. Additional shipping costs associated with partial shipments are covered by Stix Golf.

Order updates are shared to the email provided at the time of purchase. For additional support, please contact orders@stix.golf.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so we can look into your delivery.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link to the email provided at the time of checkout. To ensure receipt and ease of tracking, please add hello@stix.golf to your safe sender list!

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

If a parcel is damaged in-transit please contact customer service at hello@stix.golf.

7. Duties & Taxes

7.1 Sales Tax

Domestic sales tax will be calculated at checkout.. International duties, taxes and customs fees are the responsibility of the customer at time of delivery and are unable to be calculated during purchase.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments are the customer's responsibility. International orders refused post shipment, or returned due to refusal of payment of duties and/or taxes, will be subject to restocking fees and return shipping costs. Import taxes paid at time of delivery are not subject to refund.

8. Cancellations

Stix Golf will accept cancellations at any time before the order has been dispatched. If an order has been shipped, please refer to our refund policy and contact customer service at hello@stix.golf.

9. Insurance

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

If a parcel is damaged in-transit please contact customer service at hello@stix.golf.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. If a parcel is lost or stolen during transit please contact customer service at hello@stix.golf.

10. Customer service

For all customer service inquiries, please contact us at hello@stix.golf