Shipping Policy


Stix Golf ("we" and "us") is the operator of (http://www.stix.golf) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Shipping Time

Please refer to the product page of the item you would like to order for the most accurate shipping times. These shipping times are estimates and could be delayed, we make every effort to deliver on these estimates are subject to delays. 

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you. If you would prefer to await restocking of the backordered before shipping your order, please contact us at hello@stix.golf.

2. Shipping Costs

Free shipping is offered on orders over $500 to the continental United States only. All other domestic shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer, and does not include international costs for duties & taxes unless included in checkout.

3. Returns

3.1 Return Due To Change Of Mind

Golf Clubs/Bags

Stix Golf will happily accept returns for any reason so long as the return complies with the following conditions. Customers are responsible for the cost of the return shipping label, to be deducted from the balance of the return, and:

  • The request to return the product must be received within 30 days of receipt of the item. 
  • A maximum of five (5) clubs have been used on a turf mat or non-abrasive surface. We suggest using a wood, short and long iron, wedge, and the putter. Clubs returned must be returned in lightly used, reasonable condition. Clubs with damage caused by mis-use or non-golf related damage will be ineligible for return.
  • Any adjustments made to clubs post purchase including, but not limited to: painting, re-shafting, re-gripping, or alteration of loft/lie voids return and/or exchange eligibility & warranty policy.

Domestic Returns: Please see the return portal here. A label will be provided and the customer will be required to arrange their own shipping. 

Upon receipt at Stix HQ, the items will be processed and evaluated. Returns approved for refund will be processed within 2-3 weeks. The cost of the shipping label will be deducted from the balance of the refund. No shipping label costs will be applied to exchanges. 

International returns: see details here.

Note: Stix is not liable for packages lost, stolen or damaged during return transit. For items lost, stolen or damaged during transit, Stix will not issue refunds or will issue partial refunds based on the condition of the items upon receipt post evalutation.

For support, please contact us at hello@stix.golf.

Preowned Equipment

Stix Golf Co Pre-Owned items are considered Final Sale and cannot be returned or exchanged. Our policies protect our customers’ pre-owned club purchases from manufacturing defects within 6 months from date of receipt. Claims will be evaluated on a case by case basis.

If you received an incorrect item on your preowned order, reach out to support at orders@stix.golf. Stix Golf will send a return label for customers to send the incorrect item back. Due to limited product availability, Stix Golf will either send the correct item at no additional charge or offer a full refund for the original order upon the full return of your order.

Balls, Magnetic Towels

*Return shipping label will NOT be provided by Stix Golf. The customer will be required to arrange and pay for their own shipping.

Once returns are received and accepted, refunds will be processed. International and Expedited shipping costs will not be refunded. International duties and/or import taxes are non-refundable. We will notify you once refunds are processed through email.

Wearables: Gloves, Belts & Hats

Stix Golf Wearables (Gloves, Belts & Hats) are eligible for exchanges (size or style) or return for store credit only. Store credit will be issued via Stix Gift Card issued to the email provided at the time of original purchase.

All Wearables must be unused, unwashed and unworn with original packaging intact. Items returned to Stix are subject to review upon receipt prior to issue of exchange or store credit, and can be declined based on conditions at time of receipt.

Shipping costs for wearable returns and exchanges are non-refundable and the responsibility of the shipper.

*Please note that returns, refunds and trades processed through Affirm, AfterPay or Sezzle payment plans may take up to 30 days to appear on your balance.

For warranty replacements or support, please contact us at hello@stix.golf.

Gift Cards

Stix digital gift cards are refundable to the original payment method within 30 days and cannot be redeemed for cash. If products purchased with a gift card are returned, the credit will be applied to the gift card for the original amount used. Remaining balances, if applicable, will be applied to the original payment method. As a reminder, import taxes or duties paid are non-refundable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

Upon approval, your refund will be processed and a credit will automatically be applied to your original method of payment. Expected processing time varies depending on the financial institution and/or method of payment to which the refund is processed. Details will be provided at the time refunds are processed to the email address provided on the original order. Processing and the issue of refund can take up to 30 days post receipt of the return shipment. 

For support for refunds in progress, please contact us at hello@stix.golf.

Exchanges

If you need to exchange your purchase for the same item, send us an email at hello@stix.golf. Please see our warranty policy for replacements due to damage or manufacturing defects. Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy.

Customers within the US will have return shipping costs covered by Stix Golf. International customers will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

Depending on your location or shipping destination, and continued impacts to global logistics, shipping times may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Stix Golf cannot guarantee receipt of return shipments, and does not cover costs associated with lost, stolen or damaged items on return shipments.

Purchases made outside of Stix Golf and/or Retail partners are ineligible for returns, exchanges or warranty. This includes, but is not limited to: individual resale, non-partner purchases, etc.

Warranty

Stix Golf stands behind the quality and durability of our products. Our policies protect our customers’ purchases from manufacturing defects within 6 months from date of receipt, and will be evaluated on a case by case basis. 

Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy. If you have questions or concerns about your Stix Golf purchase please feel free to reach out to us at hello@stix.golf. 

Retail or Wholesale purchases: Returns and exchanges are supported by and subject to policies per retailer. Warranties are supported by the retailers in which the item(s) were purchased, with the exception of online-only partners.

Third-party purchases, individual resale, or purchases made outside of Stix Golf and/or Retail partners are ineligible for returns, exchanges or warranty support.

3.2 International Returns

Please see the international returns portal here. A return shipping label will be provided for $30. International orders refused post shipment, or returned due to refusal of payment of duties and/or taxes, will be subject to restocking fees and return shipping costs. 

Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy.

For international returns, Stix Golf will refund the value of the goods returned but will NOT refund the value of shipping or import taxes paid.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.

3.3 Warranty Returns

Stix Golf stands behind the quality and durability of our products. Our policies protect our customers’ purchases from manufacturing defects within 6 months from date of receipt, and will be evaluated on a case by case basis. 

Any intentional adjustments made to clubs post purchase (re-shafting, re-gripping, alteration of loft/lie) voids return and/or exchange eligibility & warranty policy. If you have questions or concerns about your Stix Golf purchase please feel free to reach out to us at hello@stix.golf. 

For purchases made through one of our retail or wholesale partners: Returns, exchanges and/or warranty replacements are subject to return &/or warranty policies per retailer.

Third-party purchases, individual resale, or purchases made outside of Stix Golf and/or Retail partners are ineligible for returns, exchanges or warranty support.

4. Delivery Terms

4.1  Transit Times: Domestic Shipments

Domestic shipments average shipment delivers within 2-7 days. Please refer to estimated transit provided during checkout.

4.2 Transit Times: International Shipments

Orders shipped internationally using UPS Worldwide Express average transit of 4 - 22 days. Transit varies depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Processing Times (Non-Holiday or Seasonal Peak):

Order dispatch averages 2 business days from payment of order. Our warehouse operates Monday - Friday during standard business hours, and closes for National holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address prior to dispatch.  Changes requested post shipment or during transit are subject to additional courier fees, paid by the requesting party. Stix is not liable and cannot guarantee delivery changes made post shipment or during transit.

4.5 P.O. Box Shipping

Stix Golf will ship to P.O. box addresses using USPS (postal services) only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to APO addresses using USPS. We are unable to use a courier for these shipments.

4.7 Items Out Of Stock

If an item is out of stock due to logistical delays, we will send partial shipments to ensure timely receipt of available items on the order placed. Additional shipping costs associated with partial shipments are covered by Stix Golf.

Order updates are shared to the email provided at the time of purchase. For additional support, please contact orders@stix.golf.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so we can look into your delivery.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link to the email provided at the time of checkout. To ensure receipt and ease of tracking, please add hello@stix.golf to your safe sender list!

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

If a parcel is damaged in-transit please contact customer service at hello@stix.golf.

7. Duties & Taxes

7.1 Sales Tax

Domestic sales tax will be calculated at checkout.. International duties, taxes and customs fees are the responsibility of the customer at time of delivery and are unable to be calculated during purchase.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments are the customer's responsibility. International orders refused post shipment, or returned due to refusal of payment of duties and/or taxes, will be subject to restocking fees and return shipping costs. Import taxes paid at time of delivery are not subject to refund.

8. Cancellations

Stix Golf will accept cancellations at any time before the order has been dispatched. If an order has been shipped, please refer to our refund policy and contact customer service at hello@stix.golf.

9. Insurance

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

If a parcel is damaged in-transit please contact customer service at hello@stix.golf.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. If a parcel is lost or stolen during transit please contact customer service at hello@stix.golf.

10. Customer service

For all customer service inquiries, please contact us at hello@stix.golf