Shipping Policy

Stix Golf ("we" and "us") is the operator of (http://www.stix.golf) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Shipping Time

We are currently experiencing a surge in demand. Please refer to the product page of the item you would like to order for the most accurate shipping times. These shipping times are estimates and could be delayed, we make every effort to deliver on these estimates. 

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you. If you would prefer to await restocking of the backordered before shipping your order, please contact us at orders@stix.golf.

2. Shipping Costs

Free shipping is offered on orders over $100 to the continental United States only. All other shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Stix Golf will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and the products are returned in reasonable condition.

GOLF CLUBS/BAGS

Return shipping label will be provided by Stix Golf for domestic returns and the customer will be required to arrange their own shipping.

BALLS/HATS/APPAREL

Return shipping label will NOT be provided by Stix Golf. The customer will be required to arrange and pay for their own shipping.

Once returns are received and accepted, refunds will be processed. Expedited shipping costs will not refunded. We will notify you once this has been completed through email.

3.2 International Returns

Shipping for international returns will be paid for by the customer.

For international returns, Stix Golf will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.

3.3 Warranty Returns

Stix Golf stands behind the quality and durability of its clubs and bags. Our policies protect our customer's purchases from manufacturing defects and will be evaluated on a case by case basis. If you have any questions or concerns about your Stix Golf purchase please feel free to reach out to us at info@stix.golf and we will gladly discuss the options available to you. 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days. Please refer to estimated days provided during checkout. 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Stix Golf will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments are the customer's responsibility.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at hello@stix.golf